Member Services Manager
Zia Yoga & Wellness is hiring a dynamic Member Services Manager
for part-time, in-person work at our Exton, PA studio.
WHAT ARE WE LOOKING FOR?
As a Member Services Manager, you will work closely with our management and teaching teams to grow our business through exceptional customer service, communication, enrollment, and branding activities with the ambition of expanding and diversifying our service offerings and clientele.
Manage our soul-mate client journey including nurturing warm client leads, confidently conducting enrollment and registration conversations, and retention of current clients.
Cultivate exceptional relationships with current and past clients, responding to inquiries in-person, and via phone, email, SMS, and chat, during scheduled shifts.
Onboard new clients including giving studio tours, assisting with online sign-up processes, and follow-up communication.
Maintains and reports key performance indicators of the business, including client conversion, active memberships, client retention, monthly expected revenue dollars, and reports to CEO monthly
Ensures an extraordinary customer experience, staffs the front desk during public classes attending to all customer needs, and completes point-of-sale retail and drop-in class purchases.
Maintains a clean, welcoming studio environment, including ensureing a well-stocked studio and retail space, assisting with light daily cleaning and weekly cleaning tasks, opening and closing studio before and after classes, and helps setting up space for students and teaching staff during scheduled shift.
Supports clear communication including ensuring the studio space has current marketing and communication information. Updates signage, chalk boards, etc. as needed during scheduled shift.
Serves as first point of contact for client support during shift and maintains open lines of communication between clients, teachers and management team.
Demonstrates a strong commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts.
Is coachable, committed to self-inqiury and personal growth work and open to ongoing development as needed.
Is a role model for integrity, empowerment and wisdom at all times and supports the mission of the studio through work in social justice, anti-oppression and community outreach.
Represents the studio brand in a positive way while working and participates in paid special events (e.g. Pridefest, Vendor Fairs, Zia Fest, etc.) as a representative of the studio.
This role requires a Federal Criminal Background check as well as Pennsylvania State Child Abuse Clearances.
WHAT'S IN IT FOR YOU?
Zia staff are supported by a rock-star leadership team who provides ongoing coaching and development in transformational wellness, sales, marketing, customer management and more. If your brilliance zone is efficiency, managing systems, and creating enrolling conversations and you want to learn and work in a warm, professional and down-to-earth working environment, you’ll feel right at home at Zia.
Perks include complimentary yoga classes, access to our digital library, staff discounts on workshops, retreats, and training plus yearly Continuing Ed around self-development, anti-oppression, and wellness themes paid for by the studio. Starting hourly pay range $17-$18 DOE plus quarterly profit-sharing based bonuses (and salary increases) available after 1-year of employment and PTO eligible after 90-days of employment.
This position requires a set weekly schedule:
In-person at our Exton studio:
Thursdays: 9:00 am - 12:00 pm
Fridays: 9:00 am - 12:00 pm
1 Saturday/ month: 8:00 am - 10:30 am
1 Sunday/ month: 9:30 am - 11:30 am
Flex Time (Remote):
One, 30-minute virtual management meeting weekly scheduled based on your availability.
WHY WORK AT ZIA?
We are an inclusive community that honors and embodies all aspects of the spiritual and transformational wellness practices of Yoga and Ayurveda. At Zia we are all about offering empowering, body-affirming movement, meditation, pranayama, and self-inquiry practices for creating a life of balance, ease and profound connection in the modern world. More than just a movement studio, we are committed to equity, diversity, inclusion, and making waves in the wellness industry by challenging norms, disrupting systems and mobilizing people to be in action to create transformative social change.
Zia Yoga & Wellness is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities and protected veterans are all strongly encouraged to apply.
Please complete the application below: