Memberships are individual. They are not sharable or transferable. If you're interested in a way to get the whole family to Yoga - explore our Class Pass (www.ziayogawellness.com/membership)options which can be shared among household members. We offer many low-cost incentives for new students and friends of current members. You can follow along on our Instagram and Facebook pages for promotions (@ziayogawellness), encourage friends to check out our current Yoga Starter Pack,(https://www.ziayogawellness.com/starter-pack) or explore our gift cards.(https://www.ziayogawellness.com/gift-cards)

We know that life sometimes gets in the way of our wellness goals, and we are committed to finding ways to support you. If you are having a hard time getting to class, paying for your membership, or want support, we are here for you. Please reach out to us via email at membership@ziayogawellness.com. Here is everything you need to know about making a change to your membership: • We require two weeks' advance notice of your next autopay date to process a request. If your next billing date is within two weeks, we will process your request for the following billing date. • Please note that we do not accept changes to membership subscriptions by text, email, chat, or verbally. • You can pause your membership for a minimum of three weeks and a maximum of three months, no more than once per calendar year*. • Discounts on your monthly membership may not be available to you in the future if you cancel your membership and come back at a later date. Please complete this form to submit a request: *A Note About Membership Pauses: Because our monthly memberships include unlimited on-demand movement and non-movement-based classes, most students do not need to pause or switch their membership while traveling or for acute injuries or illnesses. We are unable to pause a membership for less than three weeks or longer than three months.

We know that life sometimes gets in the way of our wellness goals, and we are committed to finding ways to support you. If you are having a hard time getting to class, paying for your membership, or want support, we are here for you. Please reach out to us via email at membership@ziayogawellness.com. Here is everything you need to know about making a change to your membership: • We require two weeks' advance notice of your next autopay date to process a request. If your next billing date is within two weeks, we will process your request for the following billing date. • Please note that we do not accept changes to membership subscriptions by text, email, chat, or verbally. • You can pause your membership for a minimum of three weeks and a maximum of three months, no more than once per calendar year*. • Discounts on your monthly membership may not be available to you in the future if you cancel your membership and come back at a later date. Please complete this form to submit a request: *A Note About Membership Pauses: Because our monthly memberships include unlimited on-demand movement and non-movement-based classes, most students do not need to pause or switch their membership while traveling or for acute injuries or illnesses. We are unable to pause a membership for less than three weeks or longer than three months.

We appreciate your innate wisdom and intention in choosing to become a member of our studio, thus membership and workshop fees are non-refundable. This policy allows us to pay our teachers for their time and commitment, therefore we cannot make exceptions for any reason, medical or otherwise. We thank you in advance for honoring this policy.

Depending on the term of your Essential Membership, unused classes are handled as follows: Essential Monthly: Each month on your auto-renewal date, your classes will reset back to 5. Unused classes from previous months do not roll over and are non-refundable. We offer 70+ in-studio classes each month, plus you always have access to unlimited classes in our Virtual Studio, so there are plenty of chances to get on your mat! Essential Yearly: Upon the start of your membership, you automatically get access to all 60 of your annual classes (5 classes per month x 12 months). You can use these classes throughout your 12-month term. This is a wonderful option for anyone who has a schedule that changes often throughout the year. Unused classes from your 12-month term do not roll over and are non-refundable. UNLIMITED & WISDOM + WELLNESS MEMBERS: There is no limit to the number of classes you can attend during your billing cycle.

MONTHLY MEMBERS: Essential Monthly Members can purchase a Single Class Pass to book additional classes beyond their allotted classes. YEARLY MEMBERS: Essential Yearly Members get access to a total of 60 classes (5x classes per month for 12 months) at the start of their membership term to use at their leisure throughout their 12-month term. If you use all of your classes before the end of your membership term, you can purchase additional Class Passes, or it may be time to upgrade your membership tier!

Please review our Terms and Conditions (“Terms”) online here. (www.ziayogawellness.com/zyw-terms-of-service)These terms govern your access to and use of our products and services (“Services”). Your use of our Services is also subject to our Disclaimers, Privacy Policy, and additional terms that may apply for certain products or services. By using our Services, you are agreeing to our terms. Please read them carefully.